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License cost can vary based on the geographic location of the purchaser. If any IntuiFace licenses are purchased at prices other than those linked to the geographic location of a purchasing agent, IntuiLab will cancel the purchase and enforce the appropriate license cost. There are no exceptions.
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Refund requests for licenses will be accepted up to a maximum of 7 (seven) days after purchase. For perpetual licenses, this request must occur prior to software activation. Software activation occurs when software (Composer or Player) is first used with a purchased license. Any perpetual license refund request submitted after software activation will be rejected by IntuiLab. Each Composer and Player license is considered separately. For subscription licenses, activation occurs at the moment of purchase and thus the requirement to request a refund prior to activation does not apply.
We remind our customers that they have a free 21 day evaluation period to fully assess our software to ensure it meets their needs. Repeated refund requests will resort in account closure at IntuiLab's discretion.
To request a refund for a purchase made over the Internet, please contact 2CheckOut, our online payment services provider, at http://www.2checkout.com/support or by calling +1-877-294-0273. You will need to supply your order number, the zip code of your billing address and license details (type of software, type of license). For all other refund requests, including those following unintended subscription renewals, please send an email to sales [at] intuilab [dot] com containing your purchase reference number and license details (type of software, type of license).
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