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Refund requests for licenses will be accepted up to a maximum of 7 (seven) days after purchase. For perpetual licenses, this request must occur prior to software activation. Software activation occurs when software (Composer or Player) is first used with a purchased license. Any perpetual license refund request submitted after software activation will be rejected by IntuiLab. Each Composer and Player license is considered separately. For subscription licenses, the initial purchase is subject to the same rules as a perpetual license - refund requests will be accepted up to a maximum of 7 (seven) days after purchase and before activation. For automated subscription renewals, there is no refund as the software is immediately active. Customers must cancel subscription renewal in advance. See the previous section Subscription Termination.
We remind our customers that they can use the Free Edition of Composer to fully assess our software to ensure it meets their needs. Repeated refund requests will resort in account closure at IntuiLab's discretion.
To request a refund for a purchase made over the Internet, send an email to sales [at] intuilab [dot] com containing your purchase reference number and license details (type of software, type of license).
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