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License cost can vary based on the geographic location of the purchaser. If any IntuiFace licenses are purchased at prices other than those linked to the geographic location of a purchasing agent, IntuiLab will cancel the purchase and enforce the appropriate license cost. There are no exceptions.
IntuiLab may change the price for any license or data tracking option at any time and will communicate these price changes to Users by email at least 15 days before the price change. Price changes for active subscriptions will take effect at the start of the next subscription period following the date of the price change. If a User does not agree with the price changes, the User has the right to reject the change by cancelling active subscriptions prior to renewal. Please make sure to read any such notification of price changes carefully.
Upon receipt of your order, you will receive an e-mail from us containing your license keys with instructions to enter these license keys in the software. This email will constitute delivery to you of the item(s) you purchased. The receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased. In case you do not receive an e-mail from us containing your license keys with instructions to enter these license keys in the software, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received and delivered to you.
Subscription renewal is automatic; customers must opt out of subscription renewal. To terminate renewal, use the License Management section of your online Customer Account, accessible at http://myintuiface.intuilab.com. Your login id and password were sent to you when you first registered with us online. If you have forgotten your password, you can request it on the Customer Account login page.
Refund requests for licenses and subscription renewals will be accepted up to a maximum of seven (7) days after purchase. There is one exception: the first annual Composer Enterprise license purchased by an account will be refunded up to twenty one (21) days after purchase. Each Composer and Player license is considered separately.
Customers are reminded
To request a refund for a purchase made over the Internet, send an email to sales [at] intuilab [dot] com containing your purchase reference number and license details (type of software, type of license).
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